How fast is shipping?
Australia: 3 to 5 business days
New Zealand: 4 to 7 business days
Global: 7 to 14 business days
Every order comes with full tracking from the moment it leaves our hands.
so you always know exactly where it is, without the guesswork
Why do we release so few at a time?
Because not every pair makes the cut.
Each delivery is checked by hand for leather consistency, footbed integrity, alignment and packaging. Only the pairs that meet our standard are released, the rest don’t go live.
If your size isn’t showing, it simply means the next approved batch hasn’t been allocated yet.
Join the waitlist on the product page and you’ll be notified the moment a verified pair is released.
What if something isn’t right when it arrives?
You have 30 days to return or exchange your pair.
Just send us one clear photo and we take care of everything for you.
No hoops, no long forms, just real support from someone who wants you in the pair that feels right.
Can I cancel my order?
If it hasn’t shipped yet, yes.
Just message us and we will cancel it instantly.
What is Aftercare+ and how does it work?
AfterCare⁺ is our shoe protection program, think AppleCare, but for footwear.
It covers the things normal stores ignore:
• sizing mistakes
• spills & stains
• scratches & scuffs
• strap snaps
• pet damage
• rain damage
• delivery issues
• early wear & defects
• even pairs you DIDN’T buy from us
Every order comes with 7 days free, so you can wear them, test them, and make sure everything feels perfect, completely risk-free.
If anything goes wrong in that window, we fix or replace the pair instantly.
Want full coverage for the whole year, including loss & theft?
Are your shoes authentic?
Yes - always.
Every pair comes from authorised distributors and vetted suppliers we’ve worked with for years.
Each delivery is checked by hand for leather quality, stitching, footbed shape and box condition. If it doesn’t meet our standard, it doesn’t leave our warehouse.
If you ever want extra reassurance, just ask us.
Our team can send a quick photo of the exact pair before it ships, so you know precisely what’s coming your way.
How do I get the right size?
if you want the perfect size with zero guessing, use TrueFit AI, our sizing tool trusted by millions worldwide.Just enter a few details and TrueFit does the rest:
✔ 97% accuracy
✔ Matches your exact foot profile
✔ Removes the “what if it doesn’t fit?” anxiety
✔ Cuts returns down to near zero
And if it’s still not right, we’ll swap your shoes quickly with no stress
What happens if my pair is lost or stolen?
If your pair goes missing, just send your order confirmation and a short note about what happened.
Once we verify it, we restore or replace your pair.
You only cover the small incident fee.
Most people are sorted inside a week.
If you’re still inside your 7-day complimentary AfterCare⁺ window:
You can activate full Loss & Theft cover right now so you’re protected for 12 months.
It takes less than a minute. Want full protection?
The Solehaven Circle
For customers who genuinely live in their pairs.
The ones running between school drop-offs, work, errands, weekends away, life happening in every direction.
When we see that kind of love, we add more care your way.
- A yearly Restore Session
A full clean and refresh booked for you, not forgotten. - Priority “Life Happens” Cover
When something goes wrong, your claim goes to the front of the line. - First pick of colours that vanish
Early access to Bostons, Arizonas and limited runs before they ever hit the main store. - Soft-line support
A quieter inbox where your messages are answered faster, by the same small team.
- A One-Time “Emergency Swap” Once a year, if something happens to your pair at the worst possible moment - travel, event, work, we fast-track a same-day or next-day replacement from our private stock.
If your AfterCare⁺ stays active and we see your pair becoming part of your everyday life, we reach out privately. It’s our way of looking after the people who truly look after their shoes.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email so you can follow its journey to your doorstep.
Do you offer repairs or refurbishment for my shoes?
Yes - and it’s part of what makes Solehaven different.
We repair what can be saved and refresh what time wears down. Scuffs, worn soles, loose straps - our AfterCare⁺ team brings your pair back into shape so you can keep wearing what you love.
If your shoes ever need attention, just message us. We’ll tell you exactly what we can do and take care of the rest.
What if I need a different size or color after my order arrives?
Absolutely and we keep it simple.
If the fit or the colour isn’t quite right, just reach out within 30 days and we’ll handle the exchange personally. No hoops, no scripts.
Just a clean swap for the pair you actually want to live in.